Product Manager
Internal Support Automations We’re looking for an experienced Product Manager to join the team building internal support tools. You’ll be working on products that directly impact the speed and quality of support operations — and, ultimately, the user experience.
The team is currently balancing ongoing operational work with several large initiatives in progress. This is a role for a T-shaped specialist: we don’t have separate project managers or system/business analysts, so you’ll be owning discovery, working closely with analytics, diving into technical constraints, and translating all of that into clear requirements for engineering.
What you'll be doing:
- lead discovery for new products and features;
- gather and structure requirements from internal stakeholders, refine and expand them before handing off to development;
- dive into existing processes, identify issues, and propose improvements;
- manage the backlog and prioritize tasks;
- work closely with analytics: define metrics, set up tracking, and run post-launch analysis;
- take part in MVP launches and further iterations (feedback collection, improvements);
- conduct interviews with internal users (support and operational teams).
What we expect from you:
- 3+ years of experience as a Product Manager in a product company;
- ability to work with imperfect, high-level requirements from non-technical stakeholders — and turn them into clear specs for engineering;
- understanding of support-related metrics is a strong plus;
- solid experience working with analytics: metrics, dashboards, measuring impact; you’ve worked closely with product analysts and know how to frame requests to get useful insights;
- technical awareness: understanding of architecture basics (monolith vs microservices), databases, APIs, logging;
- practical understanding of ML/AI (LLMs, NLP — when it makes sense and when it doesn’t);
- ability to handle a large amount of context and multiple parallel streams of work;
- strong ownership: you can figure things out independently, dig into documentation, and piece information together;
- proactive and curious mindset — you ask questions, go deep, and suggest improvements;
- interest in internal tools and automation.
How we work:
- work from anywhere in the world: no location restrictions, salary paid in USD, travel-loving culture;
- no bureaucracy: efficient processes, horizontal and open communication, quick idea discussion and decision-making;
- benefits compensation: private medical insurance, psychotherapy or language courses, sports activities, and sick leave.